Device shows offline or stopped receiving requests – Bixberry

When earning pauses, the app tells you why. Tap the information icon next to the status and match the message to the section below.

The seven messages

Each one names a specific cause. Several include a button that takes you straight to the fix.

1 App disabled — earning is switched off. Tap Enable to resume.

2 No internet connection — connect to Wi-Fi or turn on mobile data.

3 Charging required — the app is set to run only while charging. Tap Allow battery usage to earn on battery too.

4 Wi-Fi not available — tap Enable cellular data to keep earning away from Wi-Fi.

5 Unsupported network — this connection cannot carry requests. Explained below.

6 Too many devices on this network — only one device can earn per network. Explained below.

7 Location access needed to earn — tap Settings and choose Always. Explained below.

Location access needed to earn

Your earning rate is based on the country your connection serves, so the app needs location access to work at all.

◆ It must be set to Always

“While using the app” is not enough. Open Settings from the message and select Always, otherwise earning pauses again as soon as you leave the app.

Too many devices on this network

devices can run on your account at the same time

There is a second rule alongside that limit, and it is the one that causes this message: only one device can earn per network. Two phones on the same home Wi-Fi will not both earn — the second one pauses.

◆ One device per IP address

The limit is per network, not per home. Every device sharing a router shares one IP address, so the network sees them as one connection regardless of how many you have added.

To earn on more than one device at once, put each on a separate network:

✓ Keep one device on home Wi-Fi and switch the others to mobile data.

✓ Place devices in different locations — one at home, one at a family member’s.

✓ Adding more devices to the same network will not increase what you earn.

Unsupported network

Some connections cannot carry requests even when browsing works normally:

× Networks that restrict incoming connections — many office, school and public Wi-Fi networks do this.

× Connections running through a VPN or proxy. See Does Bixberry work with VPNs?

× Networks in countries where Bixberry is unavailable — Cuba, Iran, North Korea, Syria, Russia and Belarus.

Switching to mobile data or a home Wi-Fi network usually resolves it.

Charging required and battery saving

If you see Charging required, the app is currently allowed to run only while plugged in. Tap Allow battery usage to earn on battery as well.

Separately, Android can close background apps to save power. In your system settings, find Bixberry and set battery usage to unrestricted. The wording varies by manufacturer.

◆ Showing 0 minutes?

If online time shows 0 minutes after the app has clearly been running, this is usually the cause — battery saving closing it in the background, or location set to something other than Always.

No message, but nothing is arriving

If the app shows no pause reason and your device is connected, nothing is wrong. Requests arrive when AI assistants need an answer from a connection in your region, so quiet periods happen and a request counter that stops climbing is not a fault.

◆ Still stuck?

Submit a ticket with your registered email address, your device type and operating system, and the exact message shown behind the information icon.