When Bixberry can’t contribute, it pauses earning and shows a status message explaining why. Each pause has a quick fix — and earning resumes automatically once it’s resolved.
Common reasons earning is paused
“Earning paused — connect to the internet to resume earning.”
How to fix: Reconnect to Wi-Fi or mobile data. As soon as you’re back online, earning starts again on its own.
“Earning paused — your current connection can’t be used for AI acceleration.”
How to fix: Some networks — public Wi-Fi, corporate networks, or connections behind a VPN or proxy — can’t be used. Switch to your home or another trusted network to resume.
“Earning paused — try connecting from a different network.”
How to fix: Each network has a limit on how many devices can earn at full rate at once. Connect this device to a different network, or reduce the number of devices earning on this one.
“Earning paused — enable location access to activate your earning rate.”
How to fix: Bixberry uses your location to set the correct earning rate for your country. Enable location permission for the app in your device settings, then reopen the app.
You don’t need to restart anything — once the issue is resolved, your device reconnects and earning resumes on its own. If a pause persists after you’ve fixed it, contact support.
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